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Advanced Microsoft Endpoint Configuration Manager Troubleshooting

5 Days - LIVE Online Training including Hands-On-Labs. Price (USD): $ 3,495
August 23-27, 2021 (9am - 4:30pm central time)
November 15-19, 2021 (9am - 4:30pm central time)

This training, that is organized in collaboration with TrueSec, teaches you how ConfigMgr (a.k.a. SCCM) really works under the hood, and how to troubleshoot it effectively. Join two of our foremost Microsoft MVP's, Kent Agerlund and Johan Arwidmark, and let them take you through the installation, configuration and troubleshooting of the main features in ConfigMgr.

This training is unique in many ways, it is developed by two of the best ConfigMgr and Intune experts in the world, it is based on real life systems management for more than 30 years of collective knowledge, and it is always performed on the latest version of Windows clients, servers and systems management components.

Johan Arwidmark and Kent Agerlund


Over 60 percent of the time you spend in class is dedicated to hands-on-labs and exercises, based on self-perceived real life scenarios and methods verified to work in production environments. And the best part, you get access to all the sample files and scripts, including a solution that will build up the complete lab environment once returned home from the training.


Designing ConfigMgr for production use

  • Design fault tolerance and high availability environments
  • Working with HTTP and HTTPS site systems
  • Working with DMZ and workgroup environments
  • Working with multi domain/forest environment
  • Configure and optimize the SQL database
  • Recovery options, restore primary sites

Windows 10 Servicing and Software Updates

  • Creating and designing the software update infrastructure
  • Deploying and troubleshooting Microsoft software updates
  • Monitoring the software update deployment process
  • Deploying 3rd. party updates
  • Creating software update reports

ConfigMgr Troubleshooting tools and techniques

  • Understanding log files
  • Status Filter Rules
  • Introducing WMI
  • Using SQL Profiler

ConfigMgr Client Health

  • Installing, configuring and troubleshooting ConfigMgr clients
  • Installing HTTP and HTTPS clients

Working with reports

  • Working with SQL reporting services
  • Creating custom SQL reports

Inventory management

  • Configure Asset Intelligence
  • Working with Inventory Data
  • Extending Hardware Inventory
  • Using CMPivot and other real-time actions
  • Software Metering

Content Distribution and Management

  • Understanding the content flow
  • Working with and troubleshooting distribution points and distribution point groups
  • Working with remote distribution points
  • Working with cloud based distribution points

Application deployment

  • Working with the application model
  • Working with different deployment types
  • Troubleshooting application deployments
  • Creating custom application reports

Endpoint Protection

  • Installing and configuring Endpoint Protection
  • Troubleshooting Endpoint Protection
  • Creating custom Endpoint Protection reports

Settings Management

  • Creating and implementing configuration items and baselines
  • Remediate non-compliant computers and users
  • Troubleshooting Settings Management

Deploying Windows 10 with ConfigMgr

  • Preparing ConfigMgr for Windows 10 Deployment and Management
  • Configuring and troubleshooting all major deployment scenarios, Bare metal, Refresh, Replace and Upgrade
  • A Technical Drilldown into Windows 10 Servicing
  • Reducing the network impact for Windows 10 deployment and updates
  • Troubleshooting Driver Management
  • Implementing BitLocker support
  • Working with BIOS updates
  • BIOS to UEFI Conversion
  • Generic OSD Troubleshooting
  • Advanced Windows 10 Customizations

Windows 10 Setup Internals

  • Deep dive into imaging scenarios and phases
  • Understanding the sysprep process
  • Troubleshooting boot images
  • Troubleshooting and Debugging Task Sequences
  • Using dism.exe and equivalent cmdlets in PowerShell
  • Troubleshooting Windows Autopilot
  • Monitoring OS Deployment

Windows ADK 10 and Windows PE internals

  • Task Sequence Engine and Processes during deployment
  • Optimizing the PXE components
  • Troubleshooting PXE
  • Using Wireshark and Microsoft Message Analyzer

Advanced OSD customizations

  • Using userexit scripts and web services
  • Developing PowerShell scripts for OSD
  • Debugging scripts


Target audience:
IT-Pro’s and Systems Administrators that wants to build real deployment and management solutions using ConfigMgr Current Branch and Microsoft Deployment toolit (MDT)

Pre knowledge requirement:
Basic understanding of Active Directory, WSUS and SQL. Basic knowledge and working experience with Configuration Manager Current Branch. This is not a beginner’s class..

Target Objective:
Being able to design, deploy, manage ConfigMgr and MDT in your environment. The class is always based on the latest available public Release, Service Pack and Cumulative Update.

Student Lab Manual, Slide deck, and lab files